# The program crash

**URL:** <https://forum.itascainternational.com/t/the-program-crash/338>\
**Category:** 3DEC\
**Created:** [March 10, 2022, 6:05am UTC](https://forum.itascainternational.com/t/the-program-crash/338 "2022-03-10T06:05:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ray](https://avatars.discourse-cdn.com/v4/letter/r/e9a140/32.png) [@Ray](https://forum.itascainternational.com/u/Ray)\
**Post date:** [March 10, 2022, 6:05am UTC](https://forum.itascainternational.com/t/the-program-crash/338/1 "2022-03-10T06:05:26Z")

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When I was running the model, I just clicked the plot item list and the program closed by itself. After that, it show something like picture below.  
 ![image](https://canada1.discourse-cdn.com/flex031/uploads/itasca/original/1X/57eaccbae9c765739f7afb0d9ef0234cc2aa72c3.png)

Then, I choose ‘3DEC’ and I click ‘OK’, it shows the place to write what happened. Because it has these problem not for only one time, I skip it. When I open 3DEC again, it shows another thing like picture below.

 ![image](https://canada1.discourse-cdn.com/flex031/uploads/itasca/original/1X/e0f947b1f98b4cb0501957917df78e5fecafc0b0.png)

I provide the code here.

[code.txt](https://forum.itascainternational.com/uploads/short-url/4T5y8oprT4eFrhkYr9sHGADrceq.txt) (3.6 KB)

May I ask what’s the problem there? Is my model too complex to run,which cause this phenomena?

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**Author:** ![jhazzard](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@jhazzard](https://forum.itascainternational.com/u/jhazzard)\
**Post date:** [March 11, 2022, 2:16pm UTC](https://forum.itascainternational.com/t/the-program-crash/338/2 "2022-03-11T14:16:20Z")

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This is what happens when the program crashes. If you select OK, it will send a message to technical support.

I can’t reproduce your problem without the dxfs. Can you send your model to technical support? Can you also let us know what plot item you clicked on that caused the crash?

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**Author:** ![Ray](https://avatars.discourse-cdn.com/v4/letter/r/e9a140/32.png) [@Ray](https://forum.itascainternational.com/u/Ray)\
**Post date:** [March 15, 2022, 1:30am UTC](https://forum.itascainternational.com/t/the-program-crash/338/3 "2022-03-15T01:30:40Z")

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Sure.The place I clicked is below.At that time I just clicked the “Joint Plane Joint Set”, and then it crashed.  
 ![image](https://canada1.discourse-cdn.com/flex031/uploads/itasca/original/1X/278e2ed0f7d287c7bfcd521ba2d4f0884c2cd6d5.png)

[DXF files.zip](https://forum.itascainternational.com/uploads/short-url/fyYY9FHAC0ntSt4UxaMaCQRxtW6.zip) (4.5 KB)

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**Author:** ![jhazzard](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@jhazzard](https://forum.itascainternational.com/u/jhazzard)\
**Post date:** [March 16, 2022, 12:20pm UTC](https://forum.itascainternational.com/t/the-program-crash/338/4 "2022-03-16T12:20:12Z")

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I can’t reproduce this crash. Were you trying to view the plot as a save file was restoring? This can sometimes cause problems.  
If the joint plane plot consistently doesn’t work, try giving these two commands:  
block joint-plane off  
block joint-plane on

This will force a re-triangulation of the joint planes for plotting.

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<div class="post-metadata">

**Author:** ![Ray](https://avatars.discourse-cdn.com/v4/letter/r/e9a140/32.png) [@Ray](https://forum.itascainternational.com/u/Ray)\
**Post date:** [March 17, 2022, 4:47am UTC](https://forum.itascainternational.com/t/the-program-crash/338/5 "2022-03-17T04:47:01Z")

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> [@jhazzard](#):
>
> This will force a re-triangulation of the joint planes for plotting.

 ![image](https://canada1.discourse-cdn.com/flex031/uploads/itasca/original/1X/3b2174d24ab925ba34f236b36995ff829baeab8f.png)  
 ![image](https://canada1.discourse-cdn.com/flex031/uploads/itasca/original/1X/d4f2f77df7fed115abc46c79752ebfb7c051db4b.png)